Terms & conditions

Using this site

The content on this site is provided for general information. It isn't tailored advice for your business, and you shouldn't rely on it as a substitute for a proper conversation about your circumstances.

You may not copy, reproduce or republish substantial parts of this site without our written permission.

Our services

Services, scope, fees and payment terms are set out in the proposal or service agreement provided to you before work begins. Package inclusions listed on this site are indicative and may be adjusted to suit your circumstances.

Engagements are month-to-month unless your agreement states otherwise. Either party may end the engagement with the notice period specified in that agreement.

What we can and can't promise

Search rankings are determined by search engines using algorithms we don't control and which change without notice. We will apply recognised, policy-compliant practices and report honestly on results.

We do not guarantee any specific ranking position, traffic volume, lead volume or revenue outcome. Any figures, timeframes or case study results shown on this site describe past work and are not a promise of comparable results for your business.

Your responsibilities

Delivering search work usually requires access to your website, hosting, analytics and Google Business Profile. Delays in providing access will affect timelines.

You're responsible for ensuring any material you supply is accurate and that you hold the rights to use it.

Fees and payment

Current advertised package prices, one-off setup fees and GST treatment are shown on the packages page. The invoicing cycle, payment due date and accepted payment method for an engagement are confirmed in the proposal or service agreement before work begins.

Work may be paused when an invoice remains overdue after the due date stated in the agreement. Any fee or recovery cost not disclosed before the engagement begins will not be added retrospectively.

Intellectual property

You retain ownership of material you supply. Unless a proposal states otherwise, ownership of final website copy and other client-specific deliverables transfers to you once the invoices covering that work have been paid in full.

SEO Guys retains ownership of pre-existing methods, templates, software, know-how and internal working materials used to produce the deliverables.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability arising from the services is limited to the fees you paid us in the preceding three months.

This limitation does not apply where liability cannot lawfully be limited or excluded. You should obtain independent legal advice about how these terms apply to your circumstances.

Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction over any dispute.